FAQ

 

I am a new student, what uniforms do I need to buy?

The HIS Family Handbook provides guidance on uniform purchases. Click here to download a copy of the dress code guidelines. 

 

When can I wear spirit tees to school?

Spirit tees are to be worn on Fridays only with approved uniform bottoms. Denim is not accepted on spirit Fridays, the school will notify parents when non-uniform can be worn.

 

Where do I pick-up my order?

Orders can be picked up in-store once completed, please specify your pick up option when placing your order. Otherwise, all orders will be delivered to the HIS Front Desk - West Building. We will deliver to the school on Mondays and Thursdays - please allow time for delivery on these dates. If you are waiting for an order, check the status before arriving at the Front Desk. Please note that it is your responsibility to pick up items, as HIS is unable to advise individuals that their purchase has arrived.

 

What if I need a refund or exchange?

Call us at 702-260-7322 Monday-Friday 9am - 6pm or click here to send us an email in regards to your order. From there, we will make arrangements to exchange/pick-up items on campus or in-store and/or process a refund to you if applicable.  If a return/exchange is necessary, a claim must be made within 30 days of purchase and items should be unworn with labels still intact.

 

What can I expect a refund on?

Refunds will be granted on damaged goods on arrival and incorrect sizes. 

 

Questions about payment & production or simply having trouble with your order?

Call us at 702-260-7322 Monday-Friday 9am - 6pm or click here to send an email in regards to your order. Checks should be made payable to Aim High Marketing Solutions and cash can only be received directly in our store. Henderson International School does not accept checks for uniform sales. Receipts will be emailed if placed online and a printed copy with the physical order at pick up.

 

What should I do with the bag my order comes in?

In hopes of maintaining a green environment, we ask that you return your order delivery bags to Aim High Marketing Solutions or to Henderson International School to be recycled.

 

How can I obtain information regarding sizing?

Sizing specs are available on each product page when clicking the 'size guide' button.

 

Where can I donate old uniforms?

Uniforms in excellent condition can be donated to Henderson International School. Damaged, soiled, or items with old logos cannot be accepted. Please ensure these items are trashed. Clothing that does not have a logo can either be donated to the school, taken to a charity store, or recycled. With all donated items, please ensure you remove your child's name and check pockets for personal belongings.

 

I have a complaint - where do I direct my concern?

If you have concerns about our service, we want to make things better. Please contact us and we will respond within 48 hours. If you are still not happy with our resolution, please notify Henderson International School. We pride ourselves in our service and want you to be happy. We welcome your feedback and ideas and value your custom.

 

What if my student has a fabric allergy?

Embroidery services will be available on provided apparel for $6.

 

Can I buy non-logo items from other stores?

Yes, you are welcome to purchase items such as shorts, skirts, and pants from other retailers. We aim to make our prices competitive and an easy one-stop shop for you. If you notice that you can buy items for a lower price, with the high quality you can expect from Aim High Marketing Solutions, let us know and we will do everything we can to make your shopping experience enjoyable.

 

 

 

 

 

 

 

 

For questions regarding uniform sales, please call 702-260-7322 or email at [email protected]

For questions regarding Henderson International School and admissions please call 702-818-2100 or email at [email protected]

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